For many phenomena, 80% of consequences stem from 20% of the causes.
Joseph M. JuranRead
Observing many companies in action, I am unable to point to a single instance in which stunning results were gotten without the active and personal leadership of the upper managers.
Interpretation
Effective leadership from upper management is crucial for achieving outstanding results in organizations.
Joseph M. Juran emphasizes the vital role that active and personal involvement from upper management plays in driving success within companies. He suggests that remarkable outcomes are rarely, if ever, achieved without this kind of direct leadership, highlighting the importance of accountability and engagement at the highest levels of an organization.
In practice
In a business seminar addressing management practices.
I despise politics. There is no room for it in a company. My life is going to be way too short to deal with that.
Reason and judgment are the qualities of a leader.
Adolf Galland said that the day we took our fighters off the bombers and put them against the German fighters, that is, went from defensive to offsensive, Germany lost the air war. I made that decision and it was my most important decision during World War II. As you can imagine, the bomber crews were upset. The fighter pilots were ecstatic.
If there's one thing I can't stand, it's a quarterback who thinks playing quarterback is just about passing.
We must truly serve those whom we appear to command; we must bear with their imperfections, correct them with gentleness and patience, and lead them in the way to heaven.
I think whether you're having setbacks or not, the role of a leader is to always display a winning attitude.
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