A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.
Interpretation
Prioritizing customer service leads to a sustainable business model free from fear of competition.
This quote emphasizes the importance of serving customers with integrity and dedication in business. When a merchant focuses on providing value and ensuring customer satisfaction, they build a loyal customer base that can withstand competitive pressures, suggesting that the best way to thrive in a competitive market is through genuine service and commitment to public needs.
In practice
In a business conference, use this quote to illustrate the importance of customer service.
The friendly smile, the word of greeting, are certainly something fleeting and seemingly insubstantial. You canβt take them with you. But they work for good beyond your power to measure their influence. It is the service we are not obliged to give that people value most.
I do not believe in excuses. I believe in hard work as the prime solvent of life's problems.
How can we expect our children to know and experience the joy of giving unless we teach them that the greater pleasure in life lies in the art of giving rather than receiving.
Every man must decide for himself whether he shall master his world or be mastered by it.
It is the service we are not obliged to give that people value most.
Courteous treatment will make a customer a walking advertisement.
If you have the money and you find the one player who can make you win and make the difference, no matter how expensive he is, you should do it. But there are not many players in the world who will make a real difference.
Meditation more than anything in my life was the biggest ingredient of whatever success I've had.
If we surround ourselves with people who are successful, who are forward-moving, who are positive, who are focused on producing results, who support us, it will challenge us to be more and do more and share more. If you can surround yourself with people who will never let you settle for less than you can be, you have the greatest gift that anyone can hope for.
An idea not coupled with action will never get any bigger than the brain cell it occupied.
If you sacrifice early, you'll win late.
One of our things is that money follows; it does not lead. So we want people that are fired up and passionate about their mission... and people that aren't so married to spreadsheets and thinking that kind of voodoo controls the future. Because it doesn't.
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