A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.
Interpretation
Prioritizing customer service leads to a sustainable business model free from fear of competition.
This quote emphasizes the importance of serving customers with integrity and dedication in business. When a merchant focuses on providing value and ensuring customer satisfaction, they build a loyal customer base that can withstand competitive pressures, suggesting that the best way to thrive in a competitive market is through genuine service and commitment to public needs.
In practice
In a business conference, use this quote to illustrate the importance of customer service.
The friendly smile, the word of greeting, are certainly something fleeting and seemingly insubstantial. You canβt take them with you. But they work for good beyond your power to measure their influence. It is the service we are not obliged to give that people value most.
I do not believe in excuses. I believe in hard work as the prime solvent of life's problems.
How can we expect our children to know and experience the joy of giving unless we teach them that the greater pleasure in life lies in the art of giving rather than receiving.
Every man must decide for himself whether he shall master his world or be mastered by it.
It is the service we are not obliged to give that people value most.
Courteous treatment will make a customer a walking advertisement.
The Nobel is a ticket to one's own funeral. No one has ever done anything after he got it.
Trust me, if you're working on a $70 million movie and you're the last guy, you feel all that weight on your shoulders.
It would have been great to have had 10 victories and been in the playoffs and have gone all the way and then said, 'Goodbye,' but it didn't work out that way.
The probability of success is difficult to estimate; but if we never search the chance of success is zero.
The triumph of anything is a matter of organization.
So many financial dreams are thwarted by the failure to act upon good intentions.
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