A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.
Interpretation
Prioritizing customer service leads to a sustainable business model free from fear of competition.
This quote emphasizes the importance of serving customers with integrity and dedication in business. When a merchant focuses on providing value and ensuring customer satisfaction, they build a loyal customer base that can withstand competitive pressures, suggesting that the best way to thrive in a competitive market is through genuine service and commitment to public needs.
In practice
In a business conference, use this quote to illustrate the importance of customer service.
The friendly smile, the word of greeting, are certainly something fleeting and seemingly insubstantial. You canβt take them with you. But they work for good beyond your power to measure their influence. It is the service we are not obliged to give that people value most.
I do not believe in excuses. I believe in hard work as the prime solvent of life's problems.
How can we expect our children to know and experience the joy of giving unless we teach them that the greater pleasure in life lies in the art of giving rather than receiving.
Every man must decide for himself whether he shall master his world or be mastered by it.
It is the service we are not obliged to give that people value most.
Courteous treatment will make a customer a walking advertisement.
I tell people in their careers, 'Look for growth. Look for the teams that are growing quickly. Look for the companies that are doing well. Look for a place where you feel that you can have a lot of impact.'
I've always believed that if you put in the work, the results will come.
By the time a player becomes a Grandmaster, almost all of his training time is dedicated to work on this first phase. The opening is the only phase that holds out the potential for true creativity and doing something entirely new.
No building is better than its structural foundation, and no man (woman) is better than his (her) mental foundation. When I prepared my original Success Pyramid years ago, I put industriousness and enthusiasm as the two cornerstones with LOYALTY right in the middle of the pyramid - Loyalty to yourself and to all those dependent upon you.
Talent is important, but how one develops and nurtures it is even more so.
Every ceiling, when reached, becomes a floor, upon which one walks as a matter of course and prescriptive right
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