Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren't able to adapt to change and respond quickly enough.
Whatever you're thinking, think bigger. - Tony Hsieh
Whatever you're thinking, think bigger.
- Tony Hsieh
Customer service shouldn't just be A department, it should be the entire company. - Tony Hsieh
Customer service shouldn't just be A department, it should be the entire company.
Stop chasing the money and start chasing the passion. - Tony Hsieh
Stop chasing the money and start chasing the passion.
Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, chara… - Tony Hsieh
Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, chara…
Learn by doing. Theory is nice, but nothing replaces actual experience. - Tony Hsieh
Learn by doing. Theory is nice, but nothing replaces actual experience.
To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyo… - Tony Hsieh
To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyo…
Most companies are very quick to hire and slow to fire, when really it should be the other way around. - Tony Hsieh
Most companies are very quick to hire and slow to fire, when really it should be the other way around.
Have fun. The game is a lot more enjoyable when you're trying to do more than just make money. - Tony Hsieh
Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
Get the culture right, and everything else just falls into place. - Tony Hsieh
Get the culture right, and everything else just falls into place.
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