I knew I couldn't sing over them, so I decided to sing under them. The more noise they made the more softly I sang. When they discovered they couldn't hear me, they began to look at me. Then they began to listen. As I sang, I kept thinking, 'softly with feeling.' The noise dropped to a hum; the hum gave way to silence. I had learned how to reach and hold my audience -- softly, with feeling.
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