The era of using people as production tools is coming to an end. Participation is infinitely more complex to practice than conventional corporate unilateralism, just as democracy is much more cumbersome than dictatorship. But there will be few companies that can afford to ignore either of them.

I wonder how far Moses would have gone if he had taken a poll in Egypt? What would Jesus Christ have preached if He had taken a poll in the land of Israel? Where would the Reformation have gone if Martin Luther had taken a poll? It isn't polls or public opinion alone of the moment that counts.

Active questions are the alternative to passive questions. There is a huge difference between, 'Do you have clear goals?' and 'Did you do your best to set clear goals for yourself?' The former is trying to determine the employee's state of mind; the latter challenges the employee to describe or defend a course of action.

I only met Margaret Thatcher twice. The thing that I thought about meeting her was how extraordinarily intelligent she was. You really had to be on your game otherwise she'd make mincemeat of you.

You'll never see the president carry his own luggage, and why? Because even though we know he has luggage, it would reduce his stature if he was too much like us. We need to think of our leaders as being above us, even though they must still relate to us.

Thus, then, on the night of the tenth of May, at the outset of this mighty battle, I acquired the chief power in the State, which henceforth I wielded in ever-growing measure for five years and three months of world war, at the end of which time, all our enemies having surrendered unconditionally or being about to do so, I was immediately dismissed by the British electorate from all further conduct of their affairs.