No one can guarantee you a job other than satisfied customers. That's the only thing that works. Nothing creates work other than products and services you provide that create satisfied customers.
Interpretation
Satisfaction of customers is the key to job security and success in business.
Jack Welch emphasizes that the foundation of job security and success lies in the happiness and satisfaction of customers. By providing excellent products and services that meet the needs of customers, businesses can ensure their survival and growth, as satisfied customers are the driving force behind work creation. Ultimately, it's customer satisfaction that guarantees ongoing employment and business sustainability.
In practice
In a business seminar focusing on customer service excellence.
You've got to eat while you dream. You've got to deliver on short-range commitments, while you develop a long-range strategy and vision and implement it. The success of doing both. Walking and chewing gum if you will. Getting it done in the short-range, and delivering a long-range plan, and executing on that.
I wanted to change the rules of engagement, asking for more- from fewer. I was insisting that we had to have only the best people...If you wanted excellence, at a minimum, the ambience had to reflect excellence.
A leader's role is not to control people or stay on top of things, but rather to guide, energize and excite.
Control your own destiny or someone else will.
The idea flow from the human spirit is absolutely unlimited. All you have to do is tap into that well. I don't like to use the word efficiency. It's creativity. It's a belief that every person counts.
An overburdened, overstretched executive is the best executive, because he or she doesn't have the time to meddle, to deal in trivia, to bother people.
Glory lies in the attempt to reach one's goal and not in reaching it.
If the company depends entirely on you - your creativity, ingenuity, inspiration, salesmanship or charisma - nobody will want to buy it. The risk and the dependency are too great.
I wish I could do a lot of things different. I'm not going to tell you what they are, but if I had a list of all my films right now, I'd go, 'Okay, I'll cross that one out and cross that one out and cross that one out and cross that one out.' Really. But I've made over 40 films. How can I not have some losers in there?
When all of a sudden you're successful and sought after overnight, you are instantly opened to a lot of sides of humanity that the average person is never going to see. And those can often be pretty disheartening, and it can make somebody pretty lonely.
I think the single biggest thing that money gave me-and obviously I came from a place where I was a single mother and it really was hand to mouth at one point. It was literally as poor as you can get in Britain without being homeless at one point. If you've ever been there you will never, ever take for granted that you don't need to worry. Never.
Self-discipline without talent can often achieve astounding results, whereas talent without self-discipline inevitably dooms itself to failure.
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