No one can guarantee you a job other than satisfied customers. That's the only thing that works. Nothing creates work other than products and services you provide that create satisfied customers.
Interpretation
Satisfaction of customers is the key to job security and success in business.
Jack Welch emphasizes that the foundation of job security and success lies in the happiness and satisfaction of customers. By providing excellent products and services that meet the needs of customers, businesses can ensure their survival and growth, as satisfied customers are the driving force behind work creation. Ultimately, it's customer satisfaction that guarantees ongoing employment and business sustainability.
In practice
In a business seminar focusing on customer service excellence.
You've got to eat while you dream. You've got to deliver on short-range commitments, while you develop a long-range strategy and vision and implement it. The success of doing both. Walking and chewing gum if you will. Getting it done in the short-range, and delivering a long-range plan, and executing on that.
I wanted to change the rules of engagement, asking for more- from fewer. I was insisting that we had to have only the best people...If you wanted excellence, at a minimum, the ambience had to reflect excellence.
A leader's role is not to control people or stay on top of things, but rather to guide, energize and excite.
Control your own destiny or someone else will.
The idea flow from the human spirit is absolutely unlimited. All you have to do is tap into that well. I don't like to use the word efficiency. It's creativity. It's a belief that every person counts.
An overburdened, overstretched executive is the best executive, because he or she doesn't have the time to meddle, to deal in trivia, to bother people.
Yeah, I wasn't chosen to be first. I was just chosen to command that flight. Circumstance put me in that particular role. That wasn't planned by anyone.
The key to success is emotional stability.
Business opportunities are like buses, there's always another one coming.
You can get ahead in the world. But you will have to work, you will have to want tremendously to accomplish something, and then be willing to pay the price. Are you willing?
My ambition didn't grow out of nowhere. It was planted in me by a community that nurtured me.
Men never plan to be failures; they simply fail to plan to be successful
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