We are dominated by the relatively small number of persons who understand the mental processes and social patterns of the masses. It is they who pull the wires which control the public mind.
Edward BernaysRead
Any person or organization depends ultimately on public approval, and is therefore faced with the problem of engineering the public's consent to a program or goal.
Interpretation
Public approval is crucial for individuals and organizations to achieve their goals.
This quote by Edward Bernays highlights the essential role that public opinion plays in the success of both individuals and organizations. It implies that to reach their objectives, one must actively seek and cultivate the approval of the public, indicating a strategic relationship between leadership, communication, and societal perception.
In practice
In a corporate presentation, one could use this quote to emphasize the importance of customer feedback in shaping business strategies.
We are dominated by the relatively small number of persons who understand the mental processes and social patterns of the masses. It is they who pull the wires which control the public mind.
The invisible government tends to be concentrated in the hands of the few because of the expense of manipulating the social machinery which controls the opinions and habits of the masses. To advertise on a scale which will reach fifty million persons is expensive. To reach and persuade the group leaders who dictate the public's thoughts and actions is likewise expensive.
No serious sociologist any longer believes that the voice of the people expresses any divine or specially wise and lofty idea. The voice of the people expresses the mind of the people, and that mind is made up for it by the group leaders in whom it believes and by those persons who understand the manipulation of public opinion. It is composed of inherited prejudices and symbols and clichΓ©s and verbal formulas supplied to them by the leaders.
We are governed, our minds are molded, our tastes formed, our ideas suggested, largely by men we have never heard of. This is a logical result of the way in which our democratic society is organized. Vast numbers of human beings must cooperate in this manner if they are to live together as a smoothly functioning society.
Men (people) are rarely aware of the real reasons which motivate their actions.
If we understand the mechanisms and motives of the group mind, it is now possible to control and regiment the masses according to our will without their knowing it In almost every act of our daily lives, whether in the sphere of politics or business, in our social conduct or our ethical thinking, we are dominated by the relatively small number of persons who understand the mental processes and social patterns of the masses. It is they who pull the wires which control the public mind.
The duties of an officer are the safety, honor, and welfare of your country first; the honor, welfare, and comfort of the men in your command second; and the officer s own ease, comfort, and safety last.
I've always found that the speed of the boss is the speed of the team.
I would hope that American managers-indeed, managers worldwide-continue to appreciate what I have been saying almost from day one: that management is so much more than exercising rank and privilege, that it is much more than "making deals." Management affects people and their lives.
I adapt my idea of football to my players, not adapt my players in my idea of football. It's important because there are others players that must play. The players are the most important things in football. I adapt my idea within my players.
The fact is, employees cannot make breakthroughs if they can't openly and honestly disagree with their peers and their leader. Indeed, great leaders don't just permit conflict; they actively try to elicit it from reluctant employees as well.
The key to coaching is love. It's not knowledge; it's not discipline. If you love 'em, you can discipline them. If you love 'em, you can yell at them and laugh about it later.
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