We really don't look at our competitors. The market is big. If you focus too much on competitors, you can lose focus on the customer. If we make our customers happier, we are going to win.
Interpretation
Focusing on customers rather than competitors leads to greater success.
This quote emphasizes the importance of customer satisfaction over competitive analysis. Eric Yuan suggests that by prioritizing the happiness of customers, businesses can achieve success, as a happy customer base is more likely to drive growth and loyalty, regardless of the competitive landscape.
In practice
In a business seminar about building customer relationships.
If you see your company culture as a family, you don't want to fire someone just because their short-term performance is not good. If you do, even the people on your team who are excellent performers will look at what's going on and say, 'Someday you might fire me too.' You'll lose everyone's trust.
Zoom does not focus on revenue goals, but rather we have confidence that focusing on the happiness of existing customers and our employees will organically increase growth.
My father taught me to always do more than you get paid for as an investment in your future.
The winners at the Olympics step up, bursting with pride, because everything that they have worked for and all their dedication is rewarded in a climax that I, and most golfers, will never experience.
There is no force like success, and that is why the individual makes all effort to surround himself throughout life with the evidence of it; as of the individual, so should it be of the nation.
According to this law [the law of Dharma], you have a unique talent and a unique way of expressing it. There is something that you can do better than anyone else in the whole world--and for every unique talent and unique expression of that talent, there are also unique needs. When these needs are matched with the creative expression of your talent, that is the spark that creates affluence. Expressing your talents to fulfill needs creates unlimited wealth and abundance.
The ability to work hard for days on end without losing focus is a talent. The ability to keep absorbing new information after many hours of study is a talent.
No man becomes rich unless he enriches others.
Subscribe for the occasional hand-picked quote. No noise.