We really don't look at our competitors. The market is big. If you focus too much on competitors, you can lose focus on the customer. If we make our customers happier, we are going to win.
Interpretation
Focusing on customers rather than competitors leads to greater success.
This quote emphasizes the importance of customer satisfaction over competitive analysis. Eric Yuan suggests that by prioritizing the happiness of customers, businesses can achieve success, as a happy customer base is more likely to drive growth and loyalty, regardless of the competitive landscape.
In practice
In a business seminar about building customer relationships.
If you see your company culture as a family, you don't want to fire someone just because their short-term performance is not good. If you do, even the people on your team who are excellent performers will look at what's going on and say, 'Someday you might fire me too.' You'll lose everyone's trust.
Zoom does not focus on revenue goals, but rather we have confidence that focusing on the happiness of existing customers and our employees will organically increase growth.
The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.
I financed and made my own films from the start. My path has been autonomous and independent, so I don't have any horror stories about glass ceilings and expectations and tense studio meetings.
I've become absolutely convinced that the seminal difference between successful companies and mediocre or unsuccessful ones has little, if anything, to do with what they know or how smart they are; it has everything to do with how healthy they are.
The reason I was successful in launching my first book with bloggers is this: I assumed that I should spend as much time on a blogger with a million-person readership as I would pitching an editor of a publication with a million person subscription-base.
One of the first things successful people realize is the old adage, “If it is to be, it is up to me.” That is, for you, the fact that your success and your course is up to you. This doesn’t mean that you do it all alone. It simply means that you take responsibility for your life and your career.
We can argue about major championships and whether Tiger will ever surpass Jack's 18 majors, but what can't be argued is this: Tiger Woods is the most dominant, most skilled player we've ever seen.
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