Zoom does not focus on revenue goals, but rather we have confidence that focusing on the happiness of existing customers and our employees will organically increase growth.
Eric YuanRead
If you see your company culture as a family, you don't want to fire someone just because their short-term performance is not good. If you do, even the people on your team who are excellent performers will look at what's going on and say, 'Someday you might fire me too.' You'll lose everyone's trust.
Interpretation
What this quote means
Treating company culture like a family fosters trust and loyalty among employees.
In this quote, Eric Yuan emphasizes the importance of viewing company culture as a familial bond rather than just a performance-based assessment. By nurturing a supportive environment where colleagues are valued beyond their immediate results, leaders can maintain trust and morale among their teams, preventing a culture of fear and uncertainty about job security.
Themes
Company CultureTrustLeadershipPerformanceTeamwork
In practice
Example use cases
In a team meeting discussing performance evaluations, this quote can be referenced to advocate for a supportive review process.
More from Eric Yuan
All quotes βWe really don't look at our competitors. The market is big. If you focus too much on competitors, you can lose focus on the customer. If we make our customers happier, we are going to win.
Eric YuanRead
Similar quotes
The culture at Valve is pretty much crowdsourced. The handbook is a wiki. One of the first things we say to new hires is, 'You have to change something in the handbook.'
Gabe NewellRead
When a system is stable, telling the worker about mistakes is only tampering.
W. Edwards DemingRead
There goes my people. I must follow them, for I am their leader.
Mahatma GandhiRead
We treat employees as a member of the family. If management take the risk of hiring them, we have to take the responsibility for them.
Akio MoritaRead
For a prince should have two fears: one, internal concerning his subjects; the other, external, concerning foreign powers. From the latter he can always defend himself by his good troops and friends; and he will always have good friends if he has good troops.
Niccolo MachiavelliRead
Every time I meet Prime Minister Modi and listen to him and then see his actions, including GST, I see bold things that I don't see in any other place. I am super impressed and optimistic.
Tim CookRead