When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.
Often we will learn more from our failures than we do from our successes. - Bill Capodagli
Often we will learn more from our failures than we do from our successes.
- Bill Capodagli
In the long run, it costs more to provide poor rather than good service. - Bill Capodagli
In the long run, it costs more to provide poor rather than good service.
My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could … - Bill Capodagli
My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could …
Storyboarding is what I call an "idea landscape" - one that can help unleash creativity, improve communication, and identify practical solutions to c… - Bill Capodagli
Storyboarding is what I call an "idea landscape" - one that can help unleash creativity, improve communication, and identify practical solutions to c…
The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational "Dream"… - Bill Capodagli
The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational "Dream"…
Productivity starts with doing the right things. - Bill Capodagli
Productivity starts with doing the right things.
People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts. - Bill Capodagli
People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.
The two critical questions to ask are: "Who is my customer?" and "What value am I adding?" Unfortunately, many workers cannot answer these questions.… - Bill Capodagli
The two critical questions to ask are: "Who is my customer?" and "What value am I adding?" Unfortunately, many workers cannot answer these questions.…
The key is to make sure you are doing the "right things" before you worry about doing things "right". - Bill Capodagli
The key is to make sure you are doing the "right things" before you worry about doing things "right".
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