I came to see, in my time at IBM, that culture isn't just one aspect of the game; it is the game.
Vision is easy. It's so easy to just point to the bleachers and say I'm going to hit one over there. What's hard is saying, OK, how do I do that? Wha… - Lou Gerstner
Vision is easy. It's so easy to just point to the bleachers and say I'm going to hit one over there. What's hard is saying, OK, how do I do that? Wha…
- Lou Gerstner
People don't do what you expect but what you inspect. - Lou Gerstner
People don't do what you expect but what you inspect.
You don't get points for predicting rain. You get points for building arks. - Lou Gerstner
You don't get points for predicting rain. You get points for building arks.
Fixing culture is the most critical − and the most difficult − part of a corporate transformation… In the end, management doesn’t change culture. Manag… - Lou Gerstner
Fixing culture is the most critical − and the most difficult − part of a corporate transformation… In the end, management doesn’t change culture. Manag…
In the end an organization is nothing more than the collective capacity of its people to create value. - Lou Gerstner
In the end an organization is nothing more than the collective capacity of its people to create value.
You can’t mandate [cultural change], can’t engineer it. What you can do is create the conditions for transformation. You can provide incentives. You … - Lou Gerstner
You can’t mandate [cultural change], can’t engineer it. What you can do is create the conditions for transformation. You can provide incentives. You …
Watch the turtle. He only moves forward by sticking his neck out. - Lou Gerstner
Watch the turtle. He only moves forward by sticking his neck out.
Customer complaints are the schoolbooks from which we learn. - Lou Gerstner
Customer complaints are the schoolbooks from which we learn.
Everything starts with the customer. - Lou Gerstner
Everything starts with the customer.
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