It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below.

- Joseph M. Juran

Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.

- Joseph M. Juran

For many phenomena, 80% of consequences stem from 20% of the causes.

- Joseph M. Juran

Pareto's Principle: you generally spend 80% of your time on 20% of the project.

- Joseph M. Juran

A good rule in organizational analysis is that no meeting of the minds is really reached until we talk of specific actions or decisions. We can talk …

- Joseph M. Juran

Observing many companies in action, I am unable to point to a single instance in which stunning results were gotten without the active and personal l…

- Joseph M. Juran

...every successful quality revolution has included the participation of upper management. We know of no exceptions.

- Joseph M. Juran

Quality planning consists of developing the products and processes required to meet customer's needs

- Joseph M. Juran

All improvement happens project by project and in no other way.

- Joseph M. Juran