Quotes on User

The critical thing in developing software is not the program, it's the design. It is translating understanding of user needs into something that can be realized as a computer program.

Proprietary software keeps users divided and helpless. Divided because each user is forbidden to redistribute it to others, and helpless because the users can't change it since they don't have the source code. They can't study what it really does. So the proprietary program is a system of unjust power.

Hard numbers tell an important story; user stats and sales numbers will always be key metrics. But every day, your users are sharing a huge amount of qualitative data, too - and a lot of companies either don't know how or forget to act on it.

In China, the problem is that with the system of censorship that's now in place, the user doesn't know to what extent, why, and under what authority there's been censorship. There's no way of appealing. There's no due process.

If a major source of the nation's news is personalizing user experiences, people with different points of view will end up in echo chambers of their own design. Facebook didn't create that problem, but it shouldn't aggravate it.