In every man s life there lies latent energy. There is, however, a spark that, if kindled, will set the whole being afire, and he will become a human….

It is the service we are not obliged to give that people value most..

It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration..

In setting up a business under the name and meaning of the Golden Rule, I was publicly binding myself, in my business relations, to a principle which….

Success in business does not depend upon genius. Any young man of ordinary intelligence who is normally sound and not afraid to work should succeed i….

The well-satisfied customer will bring the repeat sale that counts..

There's no better friend to any merchant than a fair competitor..

Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust..

My definition of an executive's job is brief and to the point. It is simply this: Getting things done through other people..

The Golden Rule finds no limit of application in business..

Too many would-be executives are slaves of routine..

Honor bespeaks worth Confidence begets trust..

No serious-minded man should have time for the mediocre in any phase of his living..

The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman..

No matter what his position or experience in life, there is in everyone more latent than developed ability; far more unused than used power..

Clock watchers never seem to be having a good time..

The best way to stop a bad habit is never to begin it..

The men who have furnished me with my greatest inspiration have not been men of wealth, but men of deeds..

I believe in trusting men, not only once but twice - in giving a failure another chance..

The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself..

I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier..