Once you have power, you are inevitably surrounded by people who have their own agendas and will tell you whatever advances them..

I don't think you ever know anyone until you see them in action..

When we confront facts and fears, we achieve real power and unleash our capacity for change..

Most people have their best ideas when they take their minds away from problems they're trying to solve..

Making those around you feel invisible is the opposite of leadership..

In our house, mother’s day is every day. Father’s day, too. In our house, parents count. They do important work and that work matters. One day just d….

As long as it (an issue) remains invisible, it is guaranteed to remain insoluble..

On overnight flights, I have trained myself to get to sleep almost instantly after takeoff. I always listen to the same audiobook on my iPod so my br….

British innovation in design, in the creative arts, in engineering and manufacturing is world class..

Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting..

Every organization has issues and concerns which are known about by many people who choose to remain silent..

We treasure what we can measure..

I regularly take my entrepreneurship students out walking because I want to get them in the habit of noticing and thinking about what they notice. Th….

What do you want your business to do? Make money, of course. To pay for people and supplies, to be able to grow..

All businesses and jobs depend on a vast number of people, often unnoticed and unthanked, without which nothing really gets done. They are all human ….

As long as they are well-intentioned, mistakes are not a matter for shame but for learning.

I'm all for ambition and stretch goals. I set them for myself. But leadership isn't the same as cheerleading. Believing in something is a necessar….

Phones and soundtracks and Muzak and fountains replace genuine and unpredictable human contact with a seamless soundtrack from a bad movie and a clic….

Silence is the language of inertia..

Words are how people think. When you misuse words, you diminish your ability to think clearly and truthfully..

The cell phone has become the adult's transitional object, replacing the toddler's teddy bear for comfort and a sense of belonging..