We are our choices. Build yourself a great story.
A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.
Interpretation
What this quote means
A brand reflects the reputation of a company, which is built through hard work and excellence.
In this quote, Jeff Bezos emphasizes the importance of a company's brand as a parallel to personal reputation. Just as individuals build their reputations based on their actions and the quality of their work, companies must earn their brand through consistent efforts and achieving excellence in their products and services. This highlights that a strong brand is not merely about marketing, but rather about the quality and integrity of what the company delivers.
Themes
In practice
Example use cases
When discussing a company's values during a presentation, you could use this quote to emphasize the significance of reputation.
More from Jeff Bezos
All quotes βWork hard, have fun and make history.
If you're not stubborn, you'll give up on experiments too soon. And if you're not flexible, you'll pound your head against the wall and you won't see a different solution to a problem you're trying to solve.
But there's so much kludge, so much terrible stuff, we are at the 1908 Hurley washing machine stage with the Internet. That's where we are. We don't get our hair caught in it, but that's the level of primitiveness of where we are. We're in 1908.
Because, you know, resilience - if you think of it in terms of the Gold Rush, then you'd be pretty depressed right now because the last nugget of gold would be gone. But the good thing is, with innovation, there isn't a last nugget. Every new thing creates two new questions and two new opportunities.
When you are eighty years old, and in a quiet moment of reflection narrating for only yourself the most personal version of your life story, the telling that will be most compact and meaningful will be the series of choices you have made. In the end, we are our choices.
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Be influenced by nothing but your clients' interests. Tell them the truth.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.