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When you are in business for a long time, you go through good times and bad times. When you go through bad times, you learn to control costs, satisfy customers better, satisfy employees better and become more transparent. Therefore, you build character in the company.
N. R. Narayana Murthy
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Interpretation

What this quote means

Long-term business experience teaches resilience and character through challenges.

This quote emphasizes the notion that enduring both positive and negative experiences in business shapes an organization’s character. By navigating difficult periods, a company learns to manage resources effectively, enhance customer satisfaction, improve employee relations, and maintain transparency, all of which contribute to its enduring strength and identity in the market.

Themes

BusinessResilienceCharacterExperienceTransparencyCustomersEmployees

In practice

Example use cases

During a business seminar on overcoming challenges, this quote can inspire attendees to embrace difficult times as opportunities for growth.

More from N. R. Narayana Murthy

When people get rich, they cut themselves off from the context that has earned them these riches - the context of the common men. They forget they are part of society.
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The biggest impediment to growth is in our minds and not in the world outside, and only constant in the world is change.
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The future of any corporation is as good as the value system of the leaders and followers in the organization.
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If longevity is the best index to measure a company, a basic requirement is the ability of the corporation to generate new and new leaders.
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