Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.
Take what you do seriously, but yourself lightly - Ken Blanchard
Take what you do seriously, but yourself lightly
- Ken Blanchard
Learning is defined as a change in behavior. You haven't learned a thing until you take action and use it. - Ken Blanchard
Learning is defined as a change in behavior. You haven't learned a thing until you take action and use it.
None of us is as smart as all of us. - Ken Blanchard
None of us is as smart as all of us.
Leadership is not something you do to people. It's something you do with people. - Ken Blanchard
Leadership is not something you do to people. It's something you do with people.
Servant-leader ship is all about making the goals clear and then rolling your sleeves up and doing whatever it takes to help people win. In that situ… - Ken Blanchard
Servant-leader ship is all about making the goals clear and then rolling your sleeves up and doing whatever it takes to help people win. In that situ…
The key to successful leadership today is influence, not authority. - Ken Blanchard
The key to successful leadership today is influence, not authority.
Start your day with good intentions and set yourself up for a good attitude. It's not what happens to you that matters but how you respond. - Ken Blanchard
Start your day with good intentions and set yourself up for a good attitude. It's not what happens to you that matters but how you respond.
Humility does not mean you think less of yourself. It means you think of yourself less. - Ken Blanchard
Humility does not mean you think less of yourself. It means you think of yourself less.
Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. T… - Ken Blanchard
Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. T…
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