Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.
If you create an environment where the people truly participate, you don't need control. They know what needs to be done and they do it. And the more… - Herb Kelleher
If you create an environment where the people truly participate, you don't need control. They know what needs to be done and they do it. And the more…
- Herb Kelleher
We have a strategic plan. It's called 'doing things'. - Herb Kelleher
We have a strategic plan. It's called 'doing things'.
Think small and act small, and we'll get bigger. Think big and act big, and we'll get smaller. - Herb Kelleher
Think small and act small, and we'll get bigger. Think big and act big, and we'll get smaller.
If you're crazy enough to do what you love for a living, then you're bound to create a life that matters. - Herb Kelleher
If you're crazy enough to do what you love for a living, then you're bound to create a life that matters.
The important thing is to take the bricklayer and make him understand that he’s building a home, not just laying bricks. - Herb Kelleher
The important thing is to take the bricklayer and make him understand that he’s building a home, not just laying bricks.
People with different personalities, different approaches, different values succeed not because one set of values or priorities is superior but becau… - Herb Kelleher
People with different personalities, different approaches, different values succeed not because one set of values or priorities is superior but becau…
A company is stronger if it is bound by love rather than by fear. - Herb Kelleher
A company is stronger if it is bound by love rather than by fear.
You don't hire for skills, you hire for attitude. You can always teach skills. - Herb Kelleher
You don't hire for skills, you hire for attitude. You can always teach skills.
If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which… - Herb Kelleher
If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which…
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