You don't hire for skills, you hire for attitude. You can always teach skills.
Herb KelleherRead
If you're crazy enough to do what you love for a living, then you're bound to create a life that matters.
Interpretation
What this quote means
Pursuing your passion can lead to a meaningful and impactful life.
Herb Kelleher's quote emphasizes the importance of following one's passion and how doing what you love can lead to a fulfilling life. It suggests that embracing your craziness and dedication to your interests can ultimately result in a life that not only matters to you but also makes a difference to others.
Themes
PassionLifeSuccessMeaningCareer
In practice
Example use cases
In a graduation speech to inspire students in choosing their career paths.
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You [the employees] are involved in a crusade.
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We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.
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The business of business is people.
Herb KelleherRead
If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring green mysteries of all time, it is just the way it works.
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