You don't hire for skills, you hire for attitude. You can always teach skills.
Herb KelleherRead
You [the employees] are involved in a crusade.
Interpretation
What this quote means
The quote emphasizes the importance of employee engagement and commitment to a shared purpose.
Herb Kelleher's quote reflects the idea that employees should view their work as a passionate mission or crusade, rather than just a job. This mindset fosters a strong sense of purpose and belonging, encouraging individuals to go above and beyond in their contributions to the organization and its goals.
Themes
LeadershipTeamworkEngagementPurposeCommitment
In practice
Example use cases
In a team meeting to inspire collaboration among employees.
More from Herb Kelleher
All quotes βTo be an excellent leader, you have to be a superb follower.
Herb KelleherRead
If you're crazy enough to do what you love for a living, then you're bound to create a life that matters.
Herb KelleherRead
We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.
Herb KelleherRead
The business of business is people.
Herb KelleherRead
If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring green mysteries of all time, it is just the way it works.
Herb KelleherRead
Similar quotes
No one intends to make serious mistakes. They come when you compromise your standards to be more accepted by others. You be the strong one. You be the leader. Choose good friends and resist peer pressure together.
Richard G. ScottRead
Be a light, not a judge. Be a model, not a critic
Stephen CoveyRead
I fear no one, but respect everyone.
Roger FedererRead
A CEO's behavior has a huge impact on managers down the line.
Warren BuffettRead
Quality begins with the intent, which is fixed by management.
W. Edwards DemingRead
Genuine leadership comes from the quality of your vision and your ability to spark others to extraordinary performance.
Jack WelchRead