You don't hire for skills, you hire for attitude. You can always teach skills.
Herb KelleherRead
To be an excellent leader, you have to be a superb follower.
Interpretation
A great leader understands the value of listening and following before leading.
This quote emphasizes that effective leadership is grounded in the ability to follow and learn from others. By recognizing the importance of being a good follower, a leader can develop greater empathy, understand team dynamics, and build trust within their organization. It suggests that the qualities of a leader are enhanced by humility and the willingness to support others.
In practice
During a team meeting discussing project management techniques.
You don't hire for skills, you hire for attitude. You can always teach skills.
You [the employees] are involved in a crusade.
If you're crazy enough to do what you love for a living, then you're bound to create a life that matters.
We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.
The business of business is people.
If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring green mysteries of all time, it is just the way it works.
I adapt my idea of football to my players, not adapt my players in my idea of football. It's important because there are others players that must play. The players are the most important things in football. I adapt my idea within my players.
Although most executives pay lip service to the idea of hiring for cultural fit, few have the courage or discipline to make it the primary criteria for bringing someone into the company.
The greatest ally you have to get things working well and the players performing as a team is the bench. Don't be afraid to use it, either for the star player or anyone else.
Quality begins with the intent, which is fixed by management.
When it comes to climate change, I think that success at home is directly tied to our ability to lead effectively abroad.
I'd give my life to be the national team coach.
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