To be an excellent leader, you have to be a superb follower.
Herb KelleherRead
You don't hire for skills, you hire for attitude. You can always teach skills.
Interpretation
Attitude is more important than skills when hiring new employees.
Herb Kelleher emphasizes the importance of attitude over skills in the hiring process. While skills can be taught and developed over time, a positive attitude and the right mindset are essential for fostering a productive and cohesive team culture.
In practice
In a job interview, refer to this quote to highlight the importance of a candidate's mindset.
To be an excellent leader, you have to be a superb follower.
You [the employees] are involved in a crusade.
If you're crazy enough to do what you love for a living, then you're bound to create a life that matters.
We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.
The business of business is people.
If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring green mysteries of all time, it is just the way it works.
If you see your company culture as a family, you don't want to fire someone just because their short-term performance is not good. If you do, even the people on your team who are excellent performers will look at what's going on and say, 'Someday you might fire me too.' You'll lose everyone's trust.
Within the U.N. itself, I have appointed a record number of women to high-level positions. I did not fill jobs with women just for the sake of it - I looked for the best possible candidate, and I found that if you strip away discrimination, the best possible candidate is often a woman.
If your actions create a legacy that inspires others to dream more, learn more, do more and become more, then, you are an excellent leader.
Ending inflation means freeing all Americans from the terror of runaway living costs. ... We have every right to dream heroic dreams. Those who say that we are in a time when there are no heroes just don't know where to look. ... Above all, we must realize that no arsenal, or no weapon in the arsenals of the world, is so formidable as the will and moral courage of free men and women.
Social-sector organizations have to be better managed than for-profit organizations... because they have no margin of error.
There are a lot of self-imposed restrictions by people who somehow believe they have to fall in with a certain military cant. There was always a sense that we had to put things into words that would touch our troops' hearts, not just their heads.
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