We need to understand the other side to impact the other side. We become much more effective as humans and leaders when we engage in hearty conversations with those who are different from us, not necessarily to change our opinions, but to build the empathy muscle.

Civilized discourse demands critical thinking, self-reflexiveness, sober-headed analysis.

The ideal is to build a culture of healthy discussion, where everyone's ideas are valued. At KIND, we want everyone to be comfortable challenging my or anyone else's ideas without ever feeling or making someone else feel that the questioning is a personal attack.

You have to be very careful. If you over-commercialize a social mission, it completely loses its soul.

My dad had this incredible kindness that oozed through every part of his body. He had the ability to look at life positively in spite of what he went through. He was a Holocaust survivor. When he was 15-1/2 years old, he was liberated from the Dachau Concentration Camp by American soldiers who risked a lot to save people they had never met.

To maintain our entrepreneurial spirit, we have to create a culture in which everyone remembers that every order, big or small - and every interaction, every moment - will define what our company is today and what it will become tomorrow.