If you get hold of a head of hair on somebody you've never seen before, cut beautiful shapes, cut beautiful architectural angles and she walks out looking so different - I think that's masterful.

Hairdressers are a wonderful breed. You work one-on-one with another human being and the object is to make them feel so much better and to look at themselves with a twinkle in their eye.

If you just do something, then you're a five-year wonder and, goodbye, you're gone. But if people feel it's worthwhile, not only do they copy but they want to learn how to do it To me, that's what it's all about. If someone were to ask me, 'What's the number one thing, in essence, that you left behind?' It was the teaching of others so that they could take my work and take it further.

When the doubters tell you it can't be done and all kind of tragedies will come your way, I say nonsense. If you can get to the very root of who you are and make something happen from it, my sense tells me you are going to surprise yourself.

A working woman could save a few shillings a week, and then every five weeks she'd come in and we'd cut her hair. She could shampoo it under the shower, swing it and dry it off or just let it dry by itself. It changed the lives of many young girls who'd never had the opportunity to be styled like that before.