The most dangerous leadership myth is that leaders are born-that there is a genetic factor to leadership. This myth asserts that people simply either have certain charismatic qualities or not. That's nonsense; in fact, the opposite is true. Leaders are made rather than born.

I follow three rules: Do the right thing, do the best you can, and always show people you care.

I think a number of the leaders are, whether you like it or not, in the hip-hop generation. And when they understand enough, they'll do wonders. I count on them.

Too many leaders are so caught up in the momentum of work that they lose sight of the opportunity to connect with people. I discovered that the more fully present I was with other people, the more fully present they were with me, and the more productive our relationship became over time.

At headquarters, where everyone lived under the tremendous pressure of responsibility, probably nothing was more welcome than a dictate from above. That meant being freed of a decision and simultaneously being provided with an excuse for failure.

Your position never gives you the right to command. It only imposes on you the duty of so living your life that others can receive your orders without being humiliated.