If one engineer at a startup tries Slack and says, 'I hate it. I am not going to use this,' that's it for us. We won't get evaluated.
Interpretation
User experience is crucial for product success in startups.
This quote emphasizes the importance of user feedback in the startup environment, particularly how one negative experience can significantly affect the product's reception and evaluation. It highlights that in a fast-paced startup, the opinions of individual users can be decisive for the overall success of a product.
In practice
In a team meeting discussing product improvements, one might say, 'As Stewart Butterfield highlighted, we need to consider every piece of feedback we get.'
Hard numbers tell an important story; user stats and sales numbers will always be key metrics. But every day, your users are sharing a huge amount of qualitative data, too - and a lot of companies either don't know how or forget to act on it.
A company shouldn't get addicted to being shiny, because shiny doesn't last.
No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer.
Conscious business.. business that is conscious of inner and outer worlds.. would therefore be business that takes into account body, mind, and spirit in self, culture, and nature. Put differently, conscious business would be mindful of the way that the spectrum of consciousness operates in the Big Three worlds of self and culture and nature.
Treat your customers like they own you. Because they do.
Customer service shouldn't just be A department, it should be the entire company.
If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.
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