People don't know how to listen, and it's not their fault. In school, we learn how to read, we learn how to write - but nobody teaches you how to listen.
Interpretation
Listening is a vital skill that is often overlooked in traditional education.
In this quote, Daniel H. Pink emphasizes that while we are taught reading and writing skills in school, the art of listening is frequently neglected. This lack of focus on listening can have significant implications in personal and professional communication, as effective listening is essential for understanding and connecting with others.
In practice
In a workshop on effective communication, one might quote this to emphasize the importance of teaching listening skills.
While complying can be an effective strategy for physical survival, it's a lousy one for personal fulfillment. Living a satisfying life requires more than simply meeting the demands of those in control. Yet in our offices and our classrooms we have way too much compliance and way too little engagement. The former might get you through the day, but only the latter will get you through the night.
Succeeding makes us feel good. But beating someone else makes us feel really good. Comparing ourselves to others and coming out on top creates a sense of entitlement. And when we feel entitled, we cheat more because, of course, the rules don't apply to awesome people like us.
When we make progress and get better at something, it is inherently motivating. In order for people to make progress, they have to get feedback and information on how they're doing.
We have this myth that extroverts are better salespeople. As a result, extroverts are more likely to enter sales; extroverts are more likely to get promoted in sales jobs. But if you look at the correlation between extroversion and actual sales performance - that is, how many times the cash register actually rings - the correlation's almost zero.
Too many people hold a very narrow view of what motivates us. They believe that the only way to get us moving is with the jab of a stick or the promise of a carrot. But if you look at over 50 years of research on motivation, or simply scrutinize your own behavior, it's pretty clear human beings are more complicated than that.
Greatness and nearsightedness are incompatible. Meaningful achievement depends on lifting one's sights and pushing toward the horizon.
Many college text-books, which were a weariness and stumbling-block when I studied, I have since read a little with pleasure and profit.
So much about big-time college sports is criticized. But the worst scandal is almost never mentioned: the academic fraud wherein the student-athletes, so-called, are admitted without even remotely adequate credentials and then aren't educated so much as they are just kept eligible.
Liberating education consists in acts of cognition, not transferrals of information
Because I've done a lot of television, I'm sort of a generalist. I'm not a pastry cook, but I've had to learn a certain amount about it. I'm not a baker, though I've had to learn how to do it. I'm sort of a general cook.
Access to quality education has enabled me to reach far beyond the Bangladeshi village I grew up in.
With but a few exceptions, we don't have this personal study under masters any more. Craftsmanship has sunk very low. We no longer have any universally creative persons who are able to guide young learners not only in technical matters but also, at the same time, in a formal way.
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