When people are speaking, they require our undivided attention. We focus on them; we listen very carefully. We listen to the spoken words and the unspoken messages. This means looking directly at the person, eyes connected; we forget we have a watch, just focusing for that moment on that person.

It takes courage for a leader to identify and confront self-imposed barriers, to put in place the personal strategies required to unleash the energy, innovation, and commitment to self-development.

Women are working for part or all of their adult lives now. The possibilities are limitless, but you need to prepare.

The real leader redefines or defines the mission in a very powerful way so that people understand it; it permeates the organization.

Leadership is not a basket of tricks or strategies or skills that you pull out. Leadership begins with the quality of the person.

Social-sector organizations have to be better managed than for-profit organizations... because they have no margin of error.