When people are speaking, they require our undivided attention. We focus on them; we listen very carefully. We listen to the spoken words and the unspoken messages. This means looking directly at the person, eyes connected; we forget we have a watch, just focusing for that moment on that person.
Social-sector organizations have to be better managed than for-profit organizations... because they have no margin of error.
Interpretation
What this quote means
Social-sector organizations must be managed with greater care due to their limited resources and higher stakes.
Frances Hesselbein emphasizes that social-sector organizations, which often operate on tight budgets and rely heavily on the impact they create, must be managed with stringent practices and excellence. Unlike for-profit organizations that can absorb failures and mistakes more easily, social-sector organizations cannot afford to make errors because their mission often involves serving vulnerable populations and addressing critical societal needs.
Themes
In practice
Example use cases
In a leadership seminar focusing on nonprofit management, this quote can inspire attendees to prioritize effective management practices.
More from Frances Hesselbein
All quotes βIt takes courage for a leader to identify and confront self-imposed barriers, to put in place the personal strategies required to unleash the energy, innovation, and commitment to self-development.
Women are working for part or all of their adult lives now. The possibilities are limitless, but you need to prepare.
The real leader redefines or defines the mission in a very powerful way so that people understand it; it permeates the organization.
Leadership is not a basket of tricks or strategies or skills that you pull out. Leadership begins with the quality of the person.
In my life, I don't have roadblocks and obstacles. I might have something you would call a 'challenge.' I throw that out the window, and I call that a wonderful opportunity.
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