A stiff apology is a second insult... The injured party does not want to be compensated because he has been wronged; he wants to be healed because he has been hurt.
Interpretation
Apologies should be sincere and heartfelt, not merely formalities.
This quote emphasizes that a genuine apology goes beyond just acknowledging wrongdoing; it requires an understanding of the emotional impact of that wrongdoing. The person who has been hurt seeks healing and emotional resolution, rather than just a superficial acknowledgment of the mistake.
In practice
During a team meeting to address conflicts, one might say this quote to emphasize the importance of honest apologies.
Tradition does not mean a dead town; it does not mean that the living are dead but that the dead are alive. It means that it still matters what Penn did two hundred years ago or what Franklin did a hundred years ago; I never could feel in New York that it mattered what anybody did an hour ago.
I owe my success to having listened respectfully to the very best advice, and then going away and doing the exact opposite.
The good Bishop of Assisi expressed a sort of horror at the hard life which the Little Brothers lived at the Portiuncula, without comforts, without possessions, eating anything they could get and sleeping anyhow on the ground. St. Francis answered him with that curious and almost stunning shrewdness which the unworldly can sometimes wield like a club of stone. He said, 'If we had any possessions, we should need weapons and laws to defend them.
The ordinary scientific man is strictly a sentimentalist. He is a sentimentalist in this essential sense, that he is soaked and swept away by mere associations.
I suppose every one must have reflected how primeval and how poetical are the things that one carries in one's pocket; the pocket-knife, for instance, the type of all human tools, the infant of the sword. Once I planned to write a book of poems entirely about things in my pockets. But I found it would be too long; and the age of the great epics is past.
Madness does not come by breaking out, but by giving in; by settling down in some dirty, little, self-repeating circle of ideas; by being tamed.
I don't even know how to speak up for myself, because I don't really have a father who would give me the confidence or advice.
The pieces I am, she gather them and gave them back to me in all the right order.
Company, villainous company, hath been the spoil of me.
The most congenial social occasions are those ruled by cheerful deference of each for all.
More than half of the complaints that patients bring to their doctors are emotional in origin. Most often, they include troubled or absent connections with loved ones.
Because growing up as an Asian-American and growing up as someone who is not white, oftentimes in this country you can feel as though you're a foreigner, or you're reminded of being a foreigner, even though you're not. Even though inside, internally, you feel completely American.
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