Nuclear energy, in terms of an overall safety record, is better than other energy.
Bill GatesRead
Your most unhappy customers are your greatest source of learning.
Interpretation
What this quote means
Unhappy customers provide valuable lessons for improving your business.
This quote emphasizes the idea that negative feedback can be more beneficial than positive feedback. It suggests that companies should view their most dissatisfied customers as a vital source of insight, helping them to identify weaknesses, enhance their products or services, and ultimately contribute to their growth and success.
Themes
CustomersFeedbackLearningImprovementBusiness
In practice
Example use cases
A business presentation on how to improve customer service.
More from Bill Gates
All quotes βThe Internet is becoming the town square for the global village of tomorrow.
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With the states release today of a set of clear and consistent academic standards, our nation is one step closer to supporting effective teaching in every classroom, charting a path to college and careers for all students, and developing the tools to help all children stay motivated and engaged in their own education. The more states that adopt these college and career based standards, the closer we will be to sharing innovation across state borders and becoming more competitive as a country.
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About three million computers get sold every year in China, people don't pay for the software. Someday they will, though. And as long as they're going to steal it, we want them to steal ours. They'll get sort of addicted, and then we'll somehow figure out how to collect sometime in the next decade.
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Internet TV and the move to the digital approach is quite revolutionary. TV has historically has been a broadcast medium with everybody picking from a very finite number of channels.
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These four policy prescriptions - strengthening educational opportunities, revamping immigration rules for highly skilled workers, increasing federal funding for basic scientific research, and providing incentives for private-sector R&D - should in my view be top priorities as Congress and the Administration consider how to maintain the nation's leadership in science, technology, and innovation.
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