If we want users to like our software we should design it to behave like a likeable person: respectful, generous and helpful.
Interpretation
Software should be designed to be user-friendly and behave in a manner that is pleasant and supportive.
This quote emphasizes the importance of user-centered design in software development. It suggests that by making software behave in ways that embody traits of a likable person—such as being respectful, generous, and helpful—developers can create a more engaging and enjoyable experience for users, leading to greater overall satisfaction and success.
In practice
During a tech conference presentation about user experience, one might quote this to emphasize the need for empathy in design.
Run for your lives-the computers are invading. Awesomely powerful computers tackling ever more important tasks with awkward, old-fashioned interfaces. As these machines leak into every corner of our lives, they will annoy us, infuriate us, and even kill a few of us. In turn, we will be tempted to kill our computers, but we won't dare because we are already utterly, irreversibly dependent on these hopeful monsters that make modern life possible.
Design principle: Take things away until the design breaks, then put that last thing back in.
To our human minds, computers behave less like rocks and trees than they do like humans, so we unconsciously treat them like people.... In other words, humans have special instincts that tell them how to behave around other sentient beings, and as soon as any object exhibits sufficient cognitive function, those instincts kick in and we react as though we were interacting with another sentient human being.
No matter how beautiful, no matter how cool your interface, it would be better if there were less of it.
Our dream was that someday nobody would talk on a wired telephone. Everybody would talk on a wireless phone.
We did envision that some day the phone would be so small that you could hang it on your ear or even have it embedded under your skin.
With tech companies, whoever's the leader is always questioned, you know. They say, 'Is this the end of them?' And - there's more - more times people think that's the case than it really is the case.
I'm still a hacker. I get paid for it now. I never received any monetary gain from the hacking I did before. The main difference in what I do now compared to what I did then is that I now do it with authorization.
The biggest problem is that Facebook and Google are these giant feedback loops that give people what they want to hear. And when you use them in a world where your biases are being constantly confirmed, you become susceptible to fake news, propaganda, demagoguery.
With our technology, with objects, literally three people in a garage can blow away what 200 people at Microsoft can do. Literally can blow it away. Corporate America has a need that is so huge and can save them so much money, or make them so much money, or cost them so much money if they miss it, that they are going to fuel the object revolution.
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