We are our choices. Build yourself a great story.
Jeff BezosRead
We've done price elasticity studies, and the answer is always that we should raise prices. We don't do that, because we believe -- and we have to take this as an article of faith -- that by keeping our prices very, very low, we earn trust with customers over time, and that that actually does maximize free cash flow over the long term.
Interpretation
What this quote means
This quote emphasizes the importance of maintaining customer trust through low pricing over immediate profit gains.
Jeff Bezos articulates a foundational principle of his business philosophy: prioritizing customer trust and satisfaction over short-term financial gains. He suggests that by keeping prices low, the company can foster loyalty and trust with its customers, which ultimately leads to greater financial benefits in the long run, even if it seems counterintuitive based on standard pricing strategies.
Themes
TrustPricingCustomersBusinessLoyalty
In practice
Example use cases
This quote could be used in a business presentation on customer retention strategies.
More from Jeff Bezos
All quotes →Work hard, have fun and make history.
Jeff BezosRead
If you're not stubborn, you'll give up on experiments too soon. And if you're not flexible, you'll pound your head against the wall and you won't see a different solution to a problem you're trying to solve.
Jeff BezosRead
But there's so much kludge, so much terrible stuff, we are at the 1908 Hurley washing machine stage with the Internet. That's where we are. We don't get our hair caught in it, but that's the level of primitiveness of where we are. We're in 1908.
Jeff BezosRead
Because, you know, resilience - if you think of it in terms of the Gold Rush, then you'd be pretty depressed right now because the last nugget of gold would be gone. But the good thing is, with innovation, there isn't a last nugget. Every new thing creates two new questions and two new opportunities.
Jeff BezosRead
When you are eighty years old, and in a quiet moment of reflection narrating for only yourself the most personal version of your life story, the telling that will be most compact and meaningful will be the series of choices you have made. In the end, we are our choices.
Jeff BezosRead
Similar quotes
I strongly believe the business of a business is to improve the world.
Marc BenioffRead
Social media requires that business leaders start thinking like small-town shop owners. This means taking the long view and avoiding short-term benchmarks to gauge progress. It means allowing the personality, heart and soul of the people who run all levels of the business to show.
Gary VaynerchukRead
There is one and only one social responsibility of business - to use it resources and engage in activities designed to increase its profits so long as it stays within the rules of the game, which is to say, engages in open and free competition without deception or fraud.
Milton FriedmanRead
Virtually every company will be going out and empowering their workers with a certain set of tools, and the big difference in how much value is received from that will be how much the company steps back and really thinks through their business processes, thinking through how their business can change, how their project management, their customer feedback, their planning cycles can be quite different than they ever were before.
Bill GatesRead
Positive and engaged brains are a company's greatest assets. More than time and even more than productivity, people must be happy.
Shawn AchorRead
I never think in terms of how we can compete against the other companies; rather, our primary focus is to make consumers feel the uniqueness and attractiveness of our products.
Satoru IwataRead