QuoteProject
Screw the competition - focus on good customer service.
Richard Branson
ShareWTF𝕏

Interpretation

What this quote means

Prioritizing customer service is more important than worrying about competitors.

In this quote, Richard Branson emphasizes the significance of focusing on providing excellent customer service rather than fixating on what competitors are doing. He suggests that businesses should prioritize their customers’ needs and experiences, as good service will ultimately lead to greater success than merely trying to outdo competitors.

Themes

Customer ServiceBusinessCompetitionSuccessFocus

In practice

Example use cases

Using this quote during a team meeting to emphasize the importance of customer relations.

More from Richard Branson

Treat failure as a lesson on how not to approach achieving a goal, and then use that learning to improve your chances of success when you try again. Failure is only the end if you decide to stop.
Richard BransonRead
It's a common misconception that money is every entrepreneur's metric for success. It's not, and nor should it be.
Richard BransonRead
Some 80% of your life is spent working. You want to have fun at home; why shouldn't you have fun at work?
Richard BransonRead
Values cannot be speedily forgotten if it is inconvenient or commercially expedient. Values have to have meaning and longevity; otherwise they are valueless. You cannot embrace innovation up to a point or only sometimes. Branding demands commitment; commitment to continual re-invention; striking cords with people to stir their emotions; and commitment to imagination. It is easy to be cynical about such things, much harder to be successful.
Richard BransonRead
Please don’t get hung up on this question of whether you need to have experience in an industry before you launch your startup.
Richard BransonRead
What's the most critical factor in any business decision you'll ever have to make? Basically, it boils down to this question: If this all crashes, will it bring the whole house tumbling down like a pack of cards? One business matra remains embedded in my brain - protect the downside.
Richard BransonRead

Similar quotes

Your customers can tell you the things that are broken and how they want to be made happy. Listen to them. Make them happy. But don't rely on them to create the future road map for your product or service. That's your job.
Mark CubanRead
If one engineer at a startup tries Slack and says, 'I hate it. I am not going to use this,' that's it for us. We won't get evaluated.
Stewart ButterfieldRead
The market and the consumer and idea trump the system.
Seth GodinRead
If Vancouver did not succeed as Starbucks from '87 on, our entire international business, which is now thousands of stores and a significant amount of growth and profit, may not have existed.
Howard SchultzRead
The most valuable assets of a 20th-century company were its production equipment. The most valuable assets of a 21st-century institution, whether business or nonbusiness, will be its knowledge, workers, and their productivity.
Peter DruckerRead
Roughly speaking, when you are dealing with business firms operating in a competitive system, you can assume that they're going to act rationally. Why? Because someone in a firm who buys things at $10 and sells them for $8.00 isn't going to last very long in that firm.
Ronald CoaseRead

A little wisdom, now and then

Subscribe for the occasional hand-picked quote. No noise.