Poor firms ignore their competitors; average firms copy their competitors; winning firms lead their competitors.
Philip KotlerRead
The key to branding, especially for smaller firms, is to focus on a limited number of issue areas and develop superb expertise in those areas.
Interpretation
Successful branding requires specialization and deep expertise in specific areas.
Philip Kotler emphasizes that for smaller firms, the path to strong branding lies in concentrating on a few select issues where they can develop in-depth knowledge and skills. By establishing expertise in these areas, smaller firms can differentiate themselves in the marketplace, leading to a stronger brand identity and greater recognition among consumers.
In practice
A marketing workshop discussing how to build a brand for small businesses.
Poor firms ignore their competitors; average firms copy their competitors; winning firms lead their competitors.
Marketing is becoming a battle based on information than on sales power.
The art of marketing is the art of brand building. If you arenot a brand, you are a commodity. Then price is everything and the low-cost producer is the only winner.
Marketing is a race without a finishing line
Companies pay too much attention to the cost of doing something. They should worry more about the cost of not doing it.
Marketing is not the art of finding clever ways to dispose of what you make. It is the art of creating genuine customer value.
Management innovation is going to be the most enduring source of competitive advantage. There will be lots of rewards for firms in the vanguard.
If one engineer at a startup tries Slack and says, 'I hate it. I am not going to use this,' that's it for us. We won't get evaluated.
Know your numbers' is a fundamental precept of business.
Business isn't some disembodied bloodless enterprise. Profit is fine - a sign that the customer honors the value of what we do. But "enterprise" ( a lovely word ) is about heart. About beauty. It's about art. About people throwing themselves on the line. It's about passion and the selfless pursuit of an ideal.
A great business has to have a conscience. You have to know who you are and who you are not.
You should not build your customer service system on the premise that your organisation will never question the whims of your clients.
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