Motivate them, train them, care about them, and make winners out of them... they'll treat the customers right. And if customers are treated right, they'll come back.
J. Willard MarriottRead
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1,179 quotes
Motivate them, train them, care about them, and make winners out of them... they'll treat the customers right. And if customers are treated right, they'll come back.
The strategy we've adopted precludes our following standard diversification dogma. Many pundits would therefore say the strategy must be riskier than that employed by more conventional investors. We disagree. We believe that a policy of portfolio concentration may well decrease risk if it raises, as it should, both the intensity with which an investor thinks about a business and the comfort-level he must feel with its economic characteristics before buying into it.
Once poverty is gone, we'll need to build museums to display its horrors to future generations. They'll wonder why poverty continued so long in human society - how a few people could live in luxury while billions dwelt in misery, deprivation and despair.
If you cannot work with love but only with distaste, it is better that you should leave your work.
You don't need to have a 100-person company to develop that idea.
Leaders don't create followers, they create more leaders.
A big part of financial freedom is having your heart and mind free from worry about the what-ifs of life.
An important priority for me is a business must get their own house in order. Be or become an agent of positive change in your own enterprise and adopt responsible practices to eliminate the risks that often lie at the root of inequality and poverty.
Some problems are so complex that you have to be highly intelligent and well informed just to be undecided about them.
The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.
Success is often achieved by those who don't know that failure is inevitable.
They that will not be counseled, cannot be helped. If you do not hear reason she will rap you on the knuckles.
We always plan too much and always think too little.
The only place success comes before work is in the dictionary.
The measure of success is not whether you have a tough problem to deal with, but whether it is the same problem you had last year.
The avoidance of taxes is the only intellectual pursuit that still carries any reward.
Your most unhappy customers are your greatest source of learning.
The brain is a wonderful organ; it starts working the moment you get up in the morning and does not stop until you get into the office.
Research can only present data about the past. No one seriously believes that people's answers to hypothetical questions about the future accurately represent their future behaviour; they merely represent a current attitude, which may or may not be translated into future behaviour.
The reason why it is so difficult for existing firms to capitalize on disruptive innovations is that their processes and their business model that make them good at the existing business actually make them bad at competing for the disruption.
With engineering, I view this year's failure as next year's opportunity to try it again. Failures are not something to be avoided. You want to have them happen as quickly as you can so you can make progress rapidly.
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