Quotes on Service Culture

Your most unhappy customers are your greatest source of learning.

Trust is the lubrication that makes it possible for organizations to work.

Service is what life is all about.

It is easier to do a job right than to explain why you didn't.

Customer service shouldn't just be A department, it should be the entire company.

We distinguish the excellent man from the common man by saying that the former is the one who makes great demands on himself, and the latter who makes no demands on himself.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Do the right thing. It will gratify some people and astonish the rest.

Hire people who are better than you are, then leave them to get on with it. Look for people who will aim for the remarkable, who will not settle for the routine.

A professional is someone who can do his best work when he doesn't feel like it.

When was the last time you did something for the first time?