Procrastination is the beginning of poor performance..
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them..
Silent customers can be deadly. Encourage them to complain..
Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they'll treat the customers right. ….
How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?.
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the m….
It's fine to wait for an appropriate time, but it's inappropriate to wait forever..
Passion isn't always available. The committed get things done even without it..
Testimonials describe what has been, and are a promise of what is to come..
Employees are the key to your success with customers. Treat them well!.
Always aim for 100 percent and you'll always know where to improve..
The cutting edge of service is always being honed and polished..
You are the person who determines what you do. That's a big responsibility. Make the most of it..
Without commitment, no price will be low enough. With commitment, no price will be too high..
Challenge your own status quo - before someone else does..
No one ever delighted a customer by being 'good enough'..
The bottom line is a by-product of taking care of your main product - your customers..
Preparation is good, but customers need results..
Service is the ultimate edge. Keep it sharp..
The shelter of excuses has a leaky roof..
Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?.