If you want to stay in business, satisfy customers. If you want to excel in business, delight customers..
If you want to be the best, find the best in others..
Always trust people and they may let you down. Always distrust people and you have let them down..
Don't let doing enough be good enough..
Always be kind in your heart, spirit and mind..
If your customers are demanding, be thankful..
Preparation clears a pathway for success..
If customers say you're just 'all right', you've not done enough, you've failed to delight..
Be the exception to the rule. It's the surest way to become exceptional..
If the rate of change on the outside exceeds the rate of change on the inside, the end is near..
The longer you wait, the harder it is to provide outstanding customer service..
If they're going to remember the problem, make sure they remember it fondly..
Plans turn promises into results and dreams into realities..
Are you moving forward, or just moving?.
Meeting expectations is good. Exceeding expectations is better..
Tend your own garden: savor the blossoms, trim the weeds..
If you wait until you have to change, you may have waited too long..
If you haven't given them your trust, you haven't given them enough..
What does your product really mean to the people who buy it?.
Greatness is not how you feel, it's how you make others feel..
Be the mirror in which people admire their true potential..