When something needs to be improved, take your medicine - fix it..
The only way to go further than you've been is to take an extra step..
Let your imagination soar. What you can do for customers is more than you see today..
If you only give back what you get from other people, you're not giving as much as you can..
Constant acts of goodness are worth far more than rare acts of greatness..
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes..
When a customer asks what no one else has ever asked, pay close attention..
Are you doing only what you must or doing all you can?.
When the customer makes contact, he does not want a quote. He wants a commitment..
Only a well-oiled machine runs smoothly..
Unlimited efforts can produce unlimited results..
Say it with words. Show it with action..
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses..
Are people being the least you expect of them, or the best they expect themselves to be?.
If you want to interest people, make them think. If you want to inspire people, make them feel..
Developing great employees attracts great customers..
Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel..
Life is not a solitary activity. Live well by living for others..
Making an honest mistake is acceptable. Failing to fix it is not..
First be effective and then be efficient..
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers..