Starbucks has a role and a meaningful relationship with people that is not only about the coffee..

It's different when you're trying to turn something around, especially something that you built, at a time when so many constituents - the media, Wal….

Work should be personal. For all of us. Not just for the artist and entrepreneur. Work should have meaning for the accountant, the construction worke….

I was born on the other side of the tracks, in public housing in Brooklyn, New York. My dad never made more than $20,000 a year, and I grew up in a f….

I think there is probably no better person to aspire to emulate than Steve Jobs and what he has done at Apple in terms of his leadership, his innovat….

I think we are living in a time where the consumer has lots of choices, whether it's coffee, newspapers or whatever it is. And there is parity in the….

At an early age, my mother gave me this feeling that anything is possible, and I believe that..

Starbucks trying to build a different kind of company around the balance of profitably and benevolence. A social conscience. And that isn't a program….

The success of the Starbucks has been based on this balance between profitability and a social conscience. Everywhere we're doing business, were tryi….

I really believe that you cannot use the stock market as a proxy for the economy..

Even though people are under economic pressure, they still want to support those brands with values that are compatible with their own..

China traditionally has been a tea-drinking country but we turned them into coffee drinkers..

Every step of the way, I made a point to underpromise and overdeliver. In the long run, that's the only way to ensure security in any job..

People want to be part of something larger than themselves. They want to be part of something they're really proud of, that they'll fight for, sacrif….

Be bold, but be fair. Don't give in. If others around you have integrity, too, you can prevail.

The issue of managing through a crisis is you have to be decisive even if you don't have perfect information..

We will never-and I mean never-turn our backs on our employees..

It's ironic that retailers and restaurants live or die on customer service, yet their employees have some of the lowest pay and worst benefits of any….

Everyone must have a shot at the American Dream..

At Starbucks 0 as in any business, in any life - there are so many hectic moments during the day when we are simply trying to do the job, trying to p….

To be an enduring, great company, you have to build a mechanism for preventing or solving problems that will long outlast any one individual leader..