All companies are service companies; some also manufacture products..

Every time you do something that is important, write down what you expect will happen..

Some of the best business and nonprofit CEOs I've worked with over a sixty-five-year consulting career were not stereotypical leaders. They were all ….

The most important work of the executive is to identify the changes that have already happened. The important thing . . . is to exploit the changes t….

The great mystery isn't that people do things badly but that they occasionally do a few things well. The only thing that is universal is incompetence….

What is the major problem? It is fundamentally the confusion between effectiveness and efficiency that stands between doing the right things and doin….

Time is the scarcest resource and unless it is managed nothing else can be managed..

Almost everybody today believes that nothing in economic history has ever moved as fast as, or had a greater impact than, the Information Revolution.….

The three most charismatic leaders in this century inflicted more suffering on the human race than almost any trio in history: Hitler, Stalin, and Ma….

The strength of the computer lies in its being a logic machine. It does precisely what it is programed to do. This makes it fast and precise. It also….

The talk you hear about adapting to change is not only stupid, it's dangerous. The only way you can manage change is to create it..

[Entrepreneurship] is by no means hunch or gamble. But it also is not precisely science. Rather, it is judgment..

There are companies that are good at improving what they're already doing. There are companies that are good at extending what they're doing. And fin….

Your first and foremost job as a leader is to take charge of your own energy and then help to orchestrate the energy of those around you..

There is a point of complexity beyond which a business is no longer manageable..

The successful person places more attention on doing the right thing rather than doing things right..

Leadership is all about getting results..

All good strategy eventually degenerates into work..

Increasingly, politics is not about "who gets what, when, how" but about values, each of them considered to be absolute. Politics is about "the right….

When a subject becomes totally obsolete we make it a required course..

Our most important education system is in the employees' own organization..