Occupation: Author Birth: November 19, 1909 Death: November 11, 2005
Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not qualit….
I have no interest in celebrities. If all the superrich disappeared, the world economy would not even notice. The superrich are irrelevant to the eco….
No society can function as a society, unless it gives the individual member social status and function, and unless the decisive social power is legit….
Follow effective action with quiet reflection..
Making good decisions is a crucial skill at every level..
The race for Quality has no finish line - so technically, it's more like a death march. Efficiency is doing things right; effectiveness is doing the ….
One can either work or meet. One cannot do both at the same time..
Through systematic terror, through indoctrination, through systematic manipulation of stimulus, reward, and punishment, we can today break man and co….
Of those things that would make a difference, which are right for me?.
In all recorded history there has not been one economist who has had to worry about where the next meal would come from..
Knowledge is information that changes something or somebody - either by becoming grounds for actions, or by making an individual (or an instituti….
People alone of all the resources can grow and develop..
"Value added" is a meaningless concept for a retail business , for a bank, for a life insurance company, and for any other business which is not prim….
The entrepreneur always searches for change, responds to it, and exploits it as an opportunity..
Important decisions are risky. They should be controversial. Acclamation means that nobody has done the homework..
Plans are worthless, but planning is invaluable..
The leaders who work most effectively, it seems to me, never say "I." And that's not because they have trained themselves not to say "I." They don't ….
Successful careers are not planned. They develop when people are prepared for opportunities because they know their strengths, their method of work, ….
Leadership is more doing than dash..
In the modern corporation the decisive power, that of the managers , is derived from no one but the managers themselves controlled by nobody and noth….
Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership..