If you don't have a real stake in the new, then just surviving on the old - even if it is about efficiency - I don't think is a long-term game.
Satya NadellaRead
We want to be able to service our customers more, like an Internet service. Our goal is to run one of the largest Internet services that enables people to use Windows on an everyday basis.
Interpretation
What this quote means
The quote expresses a desire to enhance customer service through a robust Internet platform for Windows users.
Satya Nadella emphasizes the importance of leveraging Internet services to improve customer interactions and accessibility for Windows users. He envisions a future where such services facilitate daily use of Windows, thereby enhancing user experience and engagement.
Themes
TechnologyCustomersInternetWindowsService
In practice
Example use cases
In a technology conference where discussing customer service strategies.
More from Satya Nadella
All quotes →You look at marketing: everything that's happening in marketing is digitized. Everything that's happening in finance is digitized. So pretty much every industry, every function in every industry, has a huge element that's driven by information technology. It's no longer discrete.
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What matters is 'Have you done a better job of making our experiences feel like home on Windows?' That's our real goal, and that's what we're going to stay focused on.
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If you don't jump on the new, you don't survive.
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I want everyone inside of Microsoft to take that responsibility. This is not about top-line growth. This is not about bottom-line growth. This is about us individually having a growth mindset.
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At Microsoft, we're aspiring to have a living, learning culture with a growth mindset that allows us to learn from ourselves and our customers. These are the key attributes of the new culture at Microsoft, and I feel great about how it seems to be resonating and how it's seen as empowering.
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