If people start to buy the idea that machines are great companions for the elderly or for children, as they increasingly seem to do, we are really playing with fire.
We are inhibited from aggression by the presence of another face, another person. We're aware that we're with a human being. On the Internet, we are disinhibited from taking into full account that we are in the presence of another human being.
Interpretation
What this quote means
The quote highlights how face-to-face interactions inhibit aggressive behavior, whereas online interactions can lead to disinhibition.
Sherry Turkle emphasizes the importance of physical presence in moderating our behavior, particularly aggression. She suggests that in face-to-face interactions, we are more conscious of our actions and their impact on others, while the anonymity of the Internet can lead to a lack of empathy and inhibition, resulting in more aggressive or inappropriate behaviors. This disparity illustrates how context and familiarity with another person can shape our moral and social conduct.
Themes
In practice
Example use cases
In a discussion about online bullying, one might refer to this quote to illustrate the difference in behavior in digital spaces compared to physical interactions.
More from Sherry Turkle
All quotes →We live in a technological universe in which we are always communicating. And yet we have sacrificed conversation for mere connection.
The most used program in computers and education is PowerPoint. What are you learning about the nature of the medium by knowing how do to a great PowerPoint presentation? Nothing. It certainly doesn't teach you how to think critically about living in a culture of simulation.
Technology is seductive when what it offers meets our human vulnerabilities. And as it turns out, we are very vulnerable indeed. We are lonely but fearful of intimacy. Digital connections and the sociable robot may offer the illusion of companionship without the demands of friendship. Our networked life allows us to hide from each other, even as we are tethered to each other. We’d rather text than talk.
Human relationships are rich and they're messy and they're demanding. And we clean them up with technology. Texting, email, posting, all of these things let us present the self as we want to be. We get to edit, and that means we get to delete, and that means we get to retouch, the face, the voice, the flesh, the body -- not too little, not too much, just right.
The feeling that 'no one is listening to me' make us want to spend time with machines that seem to care about us.
Similar quotes
Technology has moved away from sharing and toward ownership. This suits software and hardware companies just fine: They create new, bloated programs that require more disk space and processing power. We buy bigger, faster computers, which then require more complex operating systems, and so on.
We often hear people talk about the concept of 'uberization,' where a new technology completely turns an industry on its head and forces us to rethink the way things have always been done. No industry will remain untouched by these forces.
A few years ago, users of Internet services began to realize that when an online service is free, you're not the customer. You're the product.
The only way you multiply resources is with technology. To really affect poverty, energy, health, education, or anything else - there is no other way.
Together, we could open up government and invite citizens in, while connecting all of America to 21st century broadband. We could use technology to help achieve universal health care, to reach for a clean energy future, and to ensure that young Americans can compete - and win - in the global economy.
When I was trying to popularize the concept of the Internet - ten or 15 years ago - I came up with this concept of "the 5 Cs." Services needed to have content, context, community, commerce, and connectivity. After that, when I was trying to think of what the key management principles were to build into the culture, I started talking about the Ps. The P's were things like passion, perseverance, perspective and people. I think the people aspect is really the most important one.