If people start to buy the idea that machines are great companions for the elderly or for children, as they increasingly seem to do, we are really playing with fire.
We are inhibited from aggression by the presence of another face, another person. We're aware that we're with a human being. On the Internet, we are disinhibited from taking into full account that we are in the presence of another human being.
Interpretation
What this quote means
The quote highlights how face-to-face interactions inhibit aggressive behavior, whereas online interactions can lead to disinhibition.
Sherry Turkle emphasizes the importance of physical presence in moderating our behavior, particularly aggression. She suggests that in face-to-face interactions, we are more conscious of our actions and their impact on others, while the anonymity of the Internet can lead to a lack of empathy and inhibition, resulting in more aggressive or inappropriate behaviors. This disparity illustrates how context and familiarity with another person can shape our moral and social conduct.
Themes
In practice
Example use cases
In a discussion about online bullying, one might refer to this quote to illustrate the difference in behavior in digital spaces compared to physical interactions.
More from Sherry Turkle
All quotes →We live in a technological universe in which we are always communicating. And yet we have sacrificed conversation for mere connection.
The most used program in computers and education is PowerPoint. What are you learning about the nature of the medium by knowing how do to a great PowerPoint presentation? Nothing. It certainly doesn't teach you how to think critically about living in a culture of simulation.
Technology is seductive when what it offers meets our human vulnerabilities. And as it turns out, we are very vulnerable indeed. We are lonely but fearful of intimacy. Digital connections and the sociable robot may offer the illusion of companionship without the demands of friendship. Our networked life allows us to hide from each other, even as we are tethered to each other. We’d rather text than talk.
Human relationships are rich and they're messy and they're demanding. And we clean them up with technology. Texting, email, posting, all of these things let us present the self as we want to be. We get to edit, and that means we get to delete, and that means we get to retouch, the face, the voice, the flesh, the body -- not too little, not too much, just right.
The feeling that 'no one is listening to me' make us want to spend time with machines that seem to care about us.
Similar quotes
The way to build a complex system that works is to build it from very simple systems that work.
The Internet was supposed to be the greatest tool of global communications and means of sharing knowledge in human history. And it is. But it has also become the most effective instrument of mass surveillance and potentially one of the greatest instruments of totalitarianism in the history of the world.
It will soon be possible to transmit wireless messages around the world so simply that any individual can carry and operate his own apparatus.
I've never really been very interested in computers themselves. I don't watch them; I watch how people behave around them. That's becoming more difficult to do because everything is around them.
It is possible to think that the Internet will be a net positive for society while admitting that there are significant downsides - after all, it's not a revolution if nobody loses.
Amateur production, the result of all this new capability, means that the category of ‘consumer’ is now a temporary behavior rather than a permanent identity