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Brand is not what you say it is. It’s what they say it is.
Marty Neumeier
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Interpretation

What this quote means

A brand's identity is shaped more by public perception than by the company's own message.

Marty Neumeier's quote emphasizes the idea that a brand is ultimately defined by the perceptions and experiences of its customers and the public, rather than the statements and promises made by the company itself. This highlights the importance of listening to customer feedback and engaging authentically with the audience to create a meaningful brand identity.

Themes

BrandPerceptionIdentityCustomersPublic

In practice

Example use cases

In a marketing presentation, to highlight the importance of customer feedback.

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