How can any company know if its processes, products, people are safe? Only if everyone is watching and telling the truth. The first part can be assumed; the second cannot.
Margaret HeffernanRead
Business is not a science; it is not susceptible to experiments that can be controlled and replicated. Everything in business is too unpredictable for that - every business, employee, product, market is different and keeps changing.
More from Margaret Heffernan
All quotes →Most executives I know are so action-oriented, or action-addicted, that time for reflection is the first casualty of their success.
Margaret HeffernanRead
Once you have power, you are inevitably surrounded by people who have their own agendas and will tell you whatever advances them.
Margaret HeffernanRead
If the company depends entirely on you - your creativity, ingenuity, inspiration, salesmanship or charisma - nobody will want to buy it. The risk and the dependency are too great.
Margaret HeffernanRead
Those in powerless positions aren't about to complain about bullying bosses, abusive supervisors or corrupt co-workers. There is no safe way to do so and no process that promises redress.
Margaret HeffernanRead
Bosses and leaders everywhere should cherish the people who bring them bad news, disappointing data or hard problems.
Margaret HeffernanRead