Process improvement programs are like teaching people how to fish. Strategy maps and scorecards teach people where to fish.
Robert S. KaplanRead
Consistent alignment of capabilities and internal processes with the customer value proposition is the core of any strategy execution.
Interpretation
Aligning a company's capabilities with its promise to customers is crucial for effective strategy execution.
This quote emphasizes the importance of ensuring that a company's strengths and operations are consistently matched with what it promises to deliver to its customers. Only when these elements are aligned can a company effectively execute its strategy and achieve its goals, leading to customer satisfaction and business success.
In practice
In a business presentation discussing strategic planning.
Process improvement programs are like teaching people how to fish. Strategy maps and scorecards teach people where to fish.
Market leadership can translate directly to higher revenue, higher profitability, greater capital velocity and correspondingly stronger returns on invested capital.
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