Process improvement programs are like teaching people how to fish. Strategy maps and scorecards teach people where to fish.
Robert S. KaplanRead
Consistent alignment of capabilities and internal processes with the customer value proposition is the core of any strategy execution.
Interpretation
What this quote means
Aligning a company's capabilities with its promise to customers is crucial for effective strategy execution.
This quote emphasizes the importance of ensuring that a company's strengths and operations are consistently matched with what it promises to deliver to its customers. Only when these elements are aligned can a company effectively execute its strategy and achieve its goals, leading to customer satisfaction and business success.
Themes
StrategyExecutionCustomerAlignmentCapabilitiesProcesses
In practice
Example use cases
In a business presentation discussing strategic planning.
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