Studying design has made me a much, much more astute observer of this aspect of business. And I'm working mightily to improve my empathic skills. I've dramatically improved my ability to read facial expressions - and I'm trying to be a better, more attentive listener.
Interpretation
Studying design enhances one's understanding of business and empathy.
In this quote, Daniel H. Pink highlights how the study of design can significantly improve one's observational skills, particularly in a business context. He emphasizes the importance of empathy in communication, which involves not just recognizing visual cues like facial expressions but also becoming a more attentive listener to foster better connections in both personal and professional interactions.
In practice
In a workshop on effective leadership, this quote could be used to emphasize the role of design thinking in improving team dynamics.
While complying can be an effective strategy for physical survival, it's a lousy one for personal fulfillment. Living a satisfying life requires more than simply meeting the demands of those in control. Yet in our offices and our classrooms we have way too much compliance and way too little engagement. The former might get you through the day, but only the latter will get you through the night.
Succeeding makes us feel good. But beating someone else makes us feel really good. Comparing ourselves to others and coming out on top creates a sense of entitlement. And when we feel entitled, we cheat more because, of course, the rules don't apply to awesome people like us.
When we make progress and get better at something, it is inherently motivating. In order for people to make progress, they have to get feedback and information on how they're doing.
We have this myth that extroverts are better salespeople. As a result, extroverts are more likely to enter sales; extroverts are more likely to get promoted in sales jobs. But if you look at the correlation between extroversion and actual sales performance - that is, how many times the cash register actually rings - the correlation's almost zero.
Too many people hold a very narrow view of what motivates us. They believe that the only way to get us moving is with the jab of a stick or the promise of a carrot. But if you look at over 50 years of research on motivation, or simply scrutinize your own behavior, it's pretty clear human beings are more complicated than that.
Greatness and nearsightedness are incompatible. Meaningful achievement depends on lifting one's sights and pushing toward the horizon.
I've been at this for 40 years. And, as an academic, I've been content with relatively small audiences, with the thought that the audience I long for will find its way eventually to what I have written, provided that what I have written is good enough.
I am a historian. With the exception of being a wife and mother, it is who I am. And there is nothing I take more seriously.
Now we maintain that we cannot be afford to be concerned about 6 percent of the children in this country, black children, who you allow to come into white schools. We have 94 percent who still live in shacks. We are going to be concerned about those 94 percent.
It would be good if teachers could genuinely understand that black English is not mistakes, it's just different English, and that what you want to do is add an additional dialect to black students' repertoire rather than teaching them out of what's thought of as a bad habit, like sloppy posture or chewing with your mouth open.
I love the solitude of reading. I love the deep dive into someone else's story, the delicious ache of a last page.
Teenagers are in some ways the best readers because their imaginations haven't been narrowed down by boring things like jobs and the realities of money and capitalism.
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